Patient collections continues to be a challenging endeavor and that likely won't change any time soon. With the consumerization of healthcare, Patients’ expectations are informed by their more general expectations as consumers – yet patients also have an expectation of privacy, expertise, and transparency at a level that is unparalled by any other major purchases that they might make. In addition to these expectations, industry trends such as HDHPs and the ACA crea te additional collection challenges.
Join us as we review trends in patient collections as well as tips for improving your collections strategies, including but not limited to:
- Patient-Initiated Payment Plans
- EMV Chip Readers
- End-to-End Encryption
- Consumer-Friendly, Intelligent Billing & Statements
- Advanced Collections and Payment-Processing Automation
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