Did you know 65% of bad debt in healthcare comes from unpaid patient balances? With the rise in high deductible health plans, providers are challenged with collecting from patients on a continually increasing basis.
As providers who are frequently faced with patient collections already know: it is tough to collect from patients. Mastering patient collections requires more than sending invoices in a timely manner. Organizations that strive to be successful at collecting from patients will get there by understanding and addressing their patients' needs, including but not limited to:
- Clarity on what will be owed, even before care is received.
- Transparency on what is owed, when it is due and what the payment options are, after care is received.
- Flexible and convenient payment options and channels - mobile payments not withstanding.
- Financing in order to make medical bills affordable.